F.A.Q
How can I contact Lumos?
For Returns and Customer Service email:
For Sales email:
For Accounts email:
Phone
Can I buy directly from Lumos?
We only sell to plumbers, Merchants and showrooms
Who can open a trade account with Lumos?
Plumbers Merchants / Trade counters, and Bathroom Showrooms.
To open an account registar and fill in our Merchant form (Please note account can take up to 48hrs to be checked and verified)
Alternatively please contact the sales team to speak to our sales representative.
Can you deliver directly to the site?
We can deliver directly to end users or sites for an extra cost.
Please contact the
for more information on cost
Are Lumos products guaranteed?
All guarantee information is found alongside the products.
Where can I get a brochure?
From any of our partnered showrooms and suppliers.
I need to return an item. What's the returns policy?
Please see our page on returns policy.
I have a product specification question. Who do I contact?
I have a trade account already. Can I log on and order online?
Yes, please use your login details, and you can place the order on the website.
I signed up for an online account, but have not heard back.
It can take up to 48 hours to check, verify and set up the account.
Please contact The Sales team for further assistance email:
What methods of payment are available?
You can pay by Debit or credit card.